ReComune Call — Privacy Policy

1. Scope and Relationship to Terms

This Privacy Policy supplements and forms part of the ReComune Call Terms & Conditions. If there is a conflict, the Terms & Conditions control.

ReComune Call is a non-medical, non-emergency wellness check-in service and is not subject to HIPAA.

2. Who This Policy Applies To

• Customer: The individual purchasing the Service and receiving reports or notifications.
• Member: The individual receiving calls from ReComune.

Customers are responsible for informing Members of this Privacy Policy and obtaining all required consents.

3. Information We Collect

Depending on the Customer’s selected plan and use of the Service, we may collect:

3.1 Information Provided by the Customer

• Name, email address, phone number
• Billing and payment information (processed by third-party providers)
• Member contact details
• Call schedules and preferences
• Customer-provided questions or messages
• Customer support communications

3.2 Information Collected During Calls

• Call recordings (AI or human)
• Call transcriptions
• AI-generated summaries
• Sentiment analysis
• Member responses
• Call duration, timing, and attempt metadata

3.3 Technical and Usage Information

• IP address
• Device and browser information
• Interaction logs
• Diagnostic and error logs

4. How We Use Information

We may use information in any manner necessary to:

• Provide, operate, and maintain the Service
• Make scheduled calls and deliver messages
• Generate summaries, notifications, and reports
• Improve Service functionality and reliability
• Train, test, and improve AI models
• Conduct quality assurance and audits (including human review)
• Detect fraud, abuse, or misuse
• Comply with legal obligations
• Enforce our Terms & Conditions

We may use aggregated or anonymized data for analytics, research, and product improvement.

5. Call Recording and Monitoring

Calls may be recorded, transcribed, monitored, or reviewed by AI systems or human representatives for service delivery, quality assurance, training, and compliance.

Customers are responsible for ensuring Members are informed and consent to call recording and analysis.

6. AI Processing and Automated Analysis

We use AI systems to process calls, including transcription, summarization, and sentiment classification.

AI outputs are probabilistic and may contain inaccuracies. We do not guarantee accuracy, completeness, or consistency of AI-generated outputs.

7. How We Share Information

7.1 Service Providers

We may share information with trusted vendors (telephony, cloud hosting, AI infrastructure, messaging, payment processing) solely to operate the Service.

7.2 Legal and Safety

We may disclose information to comply with law, legal process, or to protect rights, safety, or property.

7.3 Business Transfers

Information may be transferred as part of a merger, acquisition, financing, or sale of assets.

8. What We Do Not Do

• We do not sell personal information.
• We do not share personal information for cross-context behavioral advertising.
• We do not provide medical, diagnostic, or emergency services.

9. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Service
• Meet legal and regulatory obligations
• Maintain backups and audit logs
• Resolve disputes
• Enforce agreements

Due to system architecture, data deletion may not be immediate or complete.

10. Data Security

We use commercially reasonable safeguards to protect information, but no system is completely secure.

11. Member Rights and Choices

Members should contact the Customer regarding participation.

Customers may update information, cancel the Service, or request access or deletion of information, subject to legal and operational limitations.

12. Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect information from minors.

13. International Use

The Service is operated from the United States. Use from other jurisdictions constitutes consent to data transfer and processing in the U.S.

14. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:

Right to Know

You may request information about:

• The categories of personal information we collect
• The categories of sources of that information
• The purposes for which we use the information
• The categories of third parties with whom we share information

Right to Access

You may request access to specific pieces of personal information we have collected about you.

Right to Delete

You may request deletion of your personal information, subject to legal, security, and operational exceptions.

Right to Correct

You may request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing

ReComune does not sell or share personal information as defined by the CCPA.

Sensitive Personal Information

Some information we collect, such as call recordings, voice data, or transcripts, may be considered “sensitive personal information.” We use such information only as necessary to provide the Service, for quality assurance, and for compliance purposes.

Right to Limit Use of Sensitive Personal Information

Where applicable, you may request to limit the use of sensitive personal information, subject to legal and operational requirements.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Submitting Requests

You may submit a request by contacting:

recomune_call@recomune.com

We may need to verify your identity before processing a request.

You may designate an authorized agent to submit a request on your behalf, subject to verification.

15. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Continued use of the Service constitutes acceptance.

16. Contact Us

ReComune
Email: recomune_call@recomune.com